responsible gaming
At PrizePicks, we’re all about delivering the thrill of daily fantasy sports (DFS), but we know that keeping it fun means keeping it safe. Our goal? To make sure you’re always in control, playing within your limits, and enjoying the experience without unnecessary risks.
That’s why we’re committed to responsible play. From customizable limits to free mental health resources, we’ve got your back— every step of the way.
Let’s Keep It Fun, Not Risky
Here’s what you need to know to make sure your DFS experience stays enjoyable:
- Set Your Limits: Whether it’s daily, weekly, or monthly, you can customize deposit and lineup limits to match your budget and lifestyle.
- Take a Breather: Sometimes we all need a break. You can set cooling-off periods for 1 to 30 days, or even choose a longer self-exclusion if needed.
- Know Your History: Stay informed by reviewing your play history. It’s a great way to keep tabs on your habits and make adjustments if necessary.
More Than Just Limits: We Offer Real Support
PrizePicks is the first DFS operator in the world to partner with Kindbridge Behavioral Health, providing ALL members with access to comprehensive mental health support. Whether it’s stress, anxiety, or problem gaming, our members can take advantage of free therapy sessions—because your well-being comes first. You can enroll with Kindbridge by logging into your PrizePicks account and visiting: Kindbridge. If you’ve recently Voluntary Self-Excluded and are unable to log-in to the PrizePicks platform as a result, chat with live support and they will help set you up!
What We Stand For
We believe that responsible play goes beyond just offering tools. It’s about education, support, and making sure we’re fostering a healthy environment for all our members.
- No False Promises: Our marketing is clear, responsible, and never misleads. We won’t hype you up with unrealistic expectations.
- Responsible Advertising: We are committed to advertising practices that are both transparent and responsible. We comply with all applicable state and federal advertising standards, ensuring that we never make misleading statements about the odds of winning or losing.
- Employee Training: Every PrizePicks team member is trained in responsible gaming principles, with extra attention given to customer-facing roles.
Need Help? You’re Not Alone
If you ever feel like your gaming is getting out of control, don’t hesitate to reach out for help. You can find information about responsible gaming organizations on our website, and our customer support team is available 24/7 to assist you. We’re here to help you stay informed and stay safe.
How does PrizePicks encourage responsible gaming?
PrizePicks features several responsible gaming tools and resources that ensure a safe, responsible, and secure Daily Fantasy Sports experience. This includes:
Alerts:
Receive notifications if you go over your preselected daily, weekly, or monthly thresholds for lineup amounts.
Limits:
Set self-imposed daily, weekly, or monthly deposit or lineup limits for at least 90 days.
Timeouts:
Temporarily disable your ability to submit lineups or deposit funds for a period between 1 and 30 days. You’ll still be able to access your account and withdraw funds while your account is in timeout.
Self-Exclusion:
Temporarily disable all access to your account and block all marketing notifications for 30 days or more.
How do I access the responsible gaming tools?
Log into your account and look for the “Responsible Gaming” tab on the dropdown menu located in the top left corner of the PrizePicks app. If you are using the browser app, the dropdown menu is located in the top right corner instead.
Can I permanently deactivate my PrizePicks account?
Yes, if you feel that playing PrizePicks is having a detrimental effect on your health and well-being, you can permanently deactivate your account. Scroll down to the Self-Exclusion section of the Responsible Gaming Tools and select "LIFETIME" from the dropdown menu.
If you choose to do this, you will not be able to reactivate your account or create a new account for any reason. For your own protection, you will also be permanently barred from creating a new account.
If you want to delete your account for a reason unrelated to responsible gaming, please refer to instructions on the Deactivation page instead.
What if I have unused funds left in my account when I self-exclude?
If you have funds left in your account, we recommend you withdraw them BEFORE you finalize your self-exclusion. You will not have access to your account once you submit your request.
If your self-exclusion has an end date (i.e. any selection other than LIFETIME), you will need to wait until the full period of time has elapsed before you can access your funds.
If you selected LIFETIME and forgot to withdraw your funds, PrizePicks will automatically return them to you in the form of a refund. This will be applied to the payment method you used to make your most recent deposit.
Can I edit or cancel my limit, timeout, or self-exclusion decision after I hit save?
No. For your protection, you may not edit or delete any responsible gaming limitations you initiate until the specified time period has passed.
What should I do if I suspect a minor is using PrizePicks?
If you believe that a minor under your care, or any minor, is using PrizePicks, especially if they have used the personal information of an adult family member to create or operate an account, please contact us immediately at support@PrizePicks.com. Our team will take appropriate action to investigate and ensure compliance with our strict age verification policies. We are committed to protecting minors and promoting responsible play.